Return Policy

Return & Exchange Policy

Product Inspection Period

If you need to return a product, please contact our customer service within 7 days of receiving the item and provide the following details:

• Name
• Order Number
• Contact Number
• Product Name for Return
• Reason for Return and Photos

Once our customer service team receives your request, they will assist you with the return or exchange process.

Customer Service Contact:
📧 Email: service@iwatani.com.tw
📞 Phone: +886-2-2506-6955
💬 LINE ID: @672spxfd

Return Policy

Returned products must be unused and free of any damage or defects not caused by human factors. The 7-day inspection period under consumer protection laws is for you to evaluate and confirm if the product meets your needs; it is not a trial period. If indicated by our store, please retain the original packaging (including outer boxes); otherwise, returns will not be accepted.

Returns will not be accepted in the following cases:

• The return request is made beyond 7 days from the date of receipt.
• The product has been opened or used, or has been damaged due to human factors (e.g., stains, malfunctions, breakage, wear and tear, scratches, dirt).
• The product's packaging is incomplete, or the invoice or accessories are missing.
• Malicious or excessive returns.

Return Process

1. Contact customer service
2. Confirm eligibility for return
3. Prepare the complete product and invoice
4. Provide pickup time, contact details, and address
5. The designated logistics service will collect the return

Refund Policy

• Credit Card Payments: Once the return is successfully processed, the amount will be refunded directly to the original credit card account.

Exchange Policy

To exchange an item, please return the original order first and then place a new order on our store.